All products you order from the website are provided by third-party merchant companies. The merchant companies will be in charge of return / exchanges / refund issues. Outlet Open provides a platform for third-party merchant companies (sellers) and customers (buyers) to complete transactions. Outlet Open has no responsibility for any shipping and return / exchanges / refund issues.

The shipping estimation on product page only provides you an approximate shipping period. Our merchant companies will try their best to ship out your products as early as possible. As soon as you receive your items from merchant companies, you will obtain their contact / shipping information within the receipt or shipping documents. Please keep them for your product return purpose. If you encountered any unsatisfied product, please contact merchant companies for return / exchanges. Outlet Open has no responsibility to get involved with any issue after sells. If you contacted Outlet Open, Outlet Open will tell you to contact merchant companies or pass your requests to them. This will result in unnecessary delay.

Disregarding item quality issues, your returned item must be in original condition. Any changed condition caused from usage will not be accepted. In general cases, all returned items must be contained in the original packaging (electronic products must include manuals, accessories, cables, etc.) with the receipt. Items must be securely packed to avoid damage. If a received item that missed serial number or any part, the exchange or other requests may not be issued. All free and enclosed items must be returned with purchased items together. Please include a copy of your receipt and a note advising merchant company of your order number and your requests.

Return requests must be made within a period of time of the receipt date. Different merchant companies and different products may have different return policies regarding return period, condition, etc. Please check this information from the link of Product Return & Exchanges Policy on every product display page. It's absolutely critical for you to always carefully read them before check out every item. If you didn't obtain or find related information, please contact merchant company directly. You may also contact Outlet Open and Outlet Open will help you. Some merchant companies may charge a restocking fee of the cost of items returned.

In order to protect your return request, you are required to notify Outlet Open via email at support@outletopen.com as soon as you finish sending the product back. Otherwise your requests will not be enhanced by Outlet Open. Customer will only receive refund as Outlet Open receives approval from merchant company that proves the returned products are received and the product condition meets the policies. The refund will be credited back to the credit card you use when you purchase your products. If you have any concern about return / exchanges before or after purchases, please always read the contents from the link of Product Return & Exchanges Policy on every product display page.